FAQ

Visit the Sign Up page and enter your name, email address, and a password. You'll receive an activation email — click the link inside to confirm your account. Once activated, you can sign in and register your team.

First, check your spam or junk folder — activation emails sometimes end up there. If you still can't find it after a few minutes, try signing up again with the same email address — a new activation email will be sent. If the problem persists, contact the organizer for assistance.

Click the Sign In link in the top navigation or visit the login page. Enter your email address and password. If you're accessing the central sign-in portal, you'll be shown an event picker to choose which event to visit after signing in.

On the login page, click Forgot password? and enter your email address. You'll receive an email with a reset link — click it to choose a new password. The link expires after 1 hour for security. If you don't see the email, check your spam folder.

Yes. Your account works across all events on this platform. Once signed in, use the event switcher in the bottom of the dashboard sidebar to move between events. You'll be signed in automatically — no need to enter your password again.

Click the Follow button on any event's homepage. If you're signed in, you'll follow the event instantly. If you're not signed in, enter your email address and click the confirmation link sent to your inbox. Followers receive email updates about the event.

Click the unfollow link at the bottom of any event email you've received. You can also contact the organizer to be removed from the follower list.

Click the Register button on the homepage or visit the registration page. Fill out the team registration form with your team name, age group, and contact information. If you don't already have an account, one will be created for you during the registration process.

You"ll need your team name, age group, gender, and a primary contact (name, email, phone). Payment details can be provided after registration.

Yes. Registration deadlines are shown on the homepage and in the Important Dates sidebar. Once the deadline passes, the registration form will close automatically. Late registrations may be accepted at the organizer's discretion — contact us to ask.

If an age group reaches capacity, additional teams are placed on a wait list. Wait-listed teams are visible on the public Teams page so opponents can see who may be joining. If a spot opens up, the organizer will activate your team and you'll be notified by email. You won't be required to pay until your team is confirmed.

Yes. Sign in to your dashboard and open your team card. You can update your team name, contact information, and other details until the registration deadline. For changes after the deadline, contact the organizer.

Yes. On the registration form, you'll see a Clone from previous team option if you've registered for a past event. Selecting a prior team auto-fills your team name, contact details, and player roster — saving you from re-entering everything. You can review and adjust the details before submitting.

You'll receive a confirmation email with your registration details and a link to your post-registration checklist. The checklist page outlines your next steps: completing your player roster, uploading your official roster document, inviting team staff, and submitting payment. You can always access this checklist from your dashboard.

After registering your team, visit your dashboard and click the Pay Now button on your team card. You'll be redirected to a secure Stripe checkout page where you can pay by Visa or Mastercard.

Payment is typically due within 14 days of registration or before the registration deadline — whichever comes first. Check the Important Dates sidebar or your confirmation email for the exact date.

Yes. If you manage two or more teams, a Pay All button appears on your dashboard. This takes you to a batch checkout where you can pay for all your unpaid teams in a single Stripe transaction.

A receipt is emailed to you automatically after a successful credit card payment. You can also view your receipt anytime from your dashboard by clicking View Receipt on the team card. If you need a duplicate emailed, contact us with your team name.

Yes. All payments are processed through Stripe, a PCI-compliant payment processor. Your card details are never stored on our servers.

Yes. Simply choose the Pay Later option during registration to complete your sign-up without paying immediately. Sign in to your dashboard to view your invoice with the amount owing, payable name, and mailing address.

The payee name is included on your invoice. If you've misplaced your invoice, contact us and we'll resend it.

Some events accept Interac e-Transfer as a payment option. If enabled, you'll see an e-Transfer Info button on your team card in the dashboard. Click it to view the transfer amount, the e-Transfer email address, and a reference code to include with your payment. Once you send the transfer, the organizer will confirm receipt and update your payment status.

The mailing address is on your invoice. Please mail your cheque at least two weeks before the payment deadline to ensure it arrives on time.

Sign in to your dashboard, open your team card, and click Manage Roster. You can add players one at a time using the Add Player button, or save time by importing your entire roster from a CSV spreadsheet.

At minimum, you need the player's full name and jersey number. Depending on the event, you may also need their date of birth for age verification.

Roster size limits vary by event and pool. The limit is displayed on the roster management page. You'll see a warning if you attempt to exceed the maximum.

Yes. On the roster management page, click a player's name to edit their details, or use the remove button to delete them. Rosters are typically locked approximately one week before the event start date.

Yes. On the roster management page, click Import CSV. Download the template spreadsheet, fill in your players' details (name, jersey number, etc.), then upload the completed file. You'll see a preview of the imported data before confirming — review it carefully, as the import will add all listed players to your roster at once.

The official roster is a signed PDF document listing all players and staff who are eligible to participate. It's typically required by the governing body for insurance and eligibility verification.

On your dashboard, open your team card and click Upload Roster. Select the signed PDF file from your device. The file must be a PDF under 5 MB.

Rosters must be uploaded approximately one week before the event start date for your team to be cleared to play.

Yes. Uploading a new file replaces the previous one. Make sure the updated document is fully signed before uploading.

From your dashboard, open your team card and look for the Team Staff section. Click Invite Staff and enter their email address. They'll receive an invitation to create an account and join your team.

Staff members can be assigned roles like Manager, Coach, Trainer, or other. Staff with admin access can edit team details and manage the roster. Staff can also be designated for the game sheet, which lists them on the official sheet for each game. All staff receive game notifications by default, with the option to opt out.

There is typically a maximum of 5 staff members per team. The exact limit may vary by event and is shown on the staff management page.

Yes. Team admins can remove staff from the team management page. The removed person will lose access to the team's dashboard and will no longer receive notifications.

Each staff member can toggle notifications on or off from their team card on the dashboard. When enabled, you'll receive email updates about schedule changes and game results. Team admins automatically receive notifications and cannot opt out, ensuring at least one person on each team stays informed.

A game sheet is the official printed document for each game. It lists both teams' rosters (players and jersey numbers), designated team staff, match officials, and has space for recording the score. Unless otherwise indicated, teams are responsible for printing their own game sheets from the dashboard.

Your player roster is automatically pulled from your team's roster entries. Make sure your roster is up to date before the event — players who are added to your roster will appear on the game sheet with their name and jersey number.

Staff members who are designated for the game sheet will be listed with their name and role. Team admins can toggle the game sheet designation for each staff member from the team card on the dashboard. There is a limit on how many staff can be listed — the exact number is set by the event organizer.

Game sheets are accessible from the game schedule. Click on a game to view the sheet for either the home or away side, then use the Print button. The sheet is formatted for standard paper and includes all roster, staff, and official information.

Visit the Schedules page from the main navigation. You'll see a list of all pools — click into any pool to view its full game schedule, including dates, times, and fields. Each field code is clickable and shows the field's full name and address.

Yes. During active events, the schedule page automatically refreshes scores in the background — no need to reload the page. You'll see results appear as they are entered by the scoring officials.

The standings table shows each team's tournament record. Common columns include: MP (matches played), W (wins), D (draws), L (losses), GF (goals for), GA (goals against), GD (goal difference), FP (fair play points), and Pts (total points). Teams are ranked by points, with tiebreakers applied automatically. Medal badges appear next to the top finishers.

Each game on the schedule displays a field code (e.g. "Field A"). Click the code to see the field's full name, street address, and a link to open it in Google Maps for directions. You can also browse all fields on the Fields page.